Emergency

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Crisis lines

Crisis lines listed by NSW Ministry of Health.

COVID-19 (Corona virus)

All the latest news, current facts and figures, travel advice, key contact and phone numbers from the Australian Government Department of Health.

Child Protection Helpline

Child Protection Helpline is the 24/7 service to contact if you think a child or young person is at risk of harm from abuse or neglect. Call 132 111.

Domestic and Family Violence – NSW Police

For urgent Police protection, call 000.

Domestic Violence Line

Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women, including trans women.

Head to Health

Head to Health is Australian Department of Health’s gateway to mental health online resources – apps, online programs, online forums, phone services, and a range of digital information resources.

The Men’s Referral Service

The Men’s Referral Service s a men’s family violence telephone counselling, information and referral service and the central point of contact for men taking responsibility for their violent behaviour in NSW, Victoria and Tasmania. This service also provides support and referrals for women and men seeking information on behalf of their male partners, friends or family members.

Rape & Domestic Violence Services Australia

Rape & Domestic Violence Services Australia supports people affected by sexual, domestic or family violence. The service offers expert, confidential telephone, online and face to face counselling to people of all genders who have experienced sexual, domestic or family violence, and specialist help for their supporters and those experiencing vicarious trauma.

Mental health crisis or emergency (Sydney upper north shore)

For people seeking urgent mental health care there are several options:

(1) Ring the Mental Health Line on 1800 011 511. This line is staffed by experienced clinicians 24 hours a day, 7 days a week. This is a telephone-based triage service. Calls are answered 24 hours, 7 days a week, by a mental health clinician who can offer support and connect you with the appropriate local, public mental health service in NSW, including the Northern Sydney Local Health District.

(2) The service may then offer you an appointment at the community health centre, or a clinician may come to your home to complete an assessment and plan treatment with you.

(3) Attend the Emergency Department at Hornsby Ku-ring-gai Hospital, where there is 24 hour access to specialist mental health care and support.

Victims of crime

NSW Department of Justice provides support services, including free counselling and financial assistance to victims of crime.

Emergency Relief Services

Emergency relief services are delivered by community organisations and help people address immediate basic needs in times of crisis. Emergency relief supports people experiencing financial distress or hardship and who have limited means or resources to help them alleviate their financial crisis.

Government housing assistance

NSW Communities & Justice provides assistance to people to help find or keep their housing, apply for private rental assistance or social housing, understand their rights and responsibilities as a tenant, request help with a property and find out more about management transfers